Privacy Policy

1. Introduction

FINDLAY CONSTRUCTIONS PTY LTD (ABN to be inserted) ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, or business operations.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Property details, project specifications, budget information, timing preferences
• Communication Records: Correspondence, inquiries, and feedback you provide
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Financial Information: Payment details and transaction history (when applicable)
• Professional Information: Business name, occupation, and related details where relevant to your project

3. How We Collect Information

We collect personal information through:

• Contact forms and inquiry submissions on our website
• Email, phone, or in-person communications
• Consultation meetings and site visits
• Contract documents and project agreements
• Website cookies and analytics tools
• Third parties such as architects, designers, or referrals (with appropriate consent)

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• Responding to your inquiries and providing quotes
• Managing and delivering construction services
• Communicating project updates and changes
• Processing payments and maintaining financial records
• Meeting legal and regulatory obligations
• Improving our services and website functionality
• Sending relevant information about our services (with your consent)
• Resolving disputes and enforcing our agreements

5. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Subcontractors, suppliers, architects, engineers, and other professionals necessary for your project
• Professional Advisors: Lawyers, accountants, and consultants
• Government Authorities: Regulatory bodies, councils, and authorities as required by law
• Payment Processors: Financial institutions and payment service providers
• Website Service Providers: Hosting providers, analytics services, and IT support

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from:

• Misuse, interference, and loss
• Unauthorised access, modification, or disclosure

Our security measures include:

• Secure data storage and transmission protocols
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on privacy and data protection

However, no data transmission over the internet can be guaranteed as completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations (including taxation and building regulations), resolve disputes, and enforce our agreements. Generally, we retain:

• Project and contract records for a minimum of 7 years as required by law
• Financial records in accordance with Australian taxation requirements
• Inquiry records until they are no longer relevant or at your request

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, generally within 30 days.

9. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Enhance website functionality and user experience
• Analyse website traffic and usage patterns
• Remember your preferences

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Complaints and Disputes

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Respond with our findings within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: